How do you find a Professional Auto Repair Service Shop in our Listings?
The Logos on the listings serve as good guideline
What do we mean by Professionally Certified? Only those shops and specialists with certifiable and accredited credentials, or equivalent factory training experience, are featured. When looking through our listings you will find our On Call Guy logo next to a listing, as well as the logos that follow, those logos represent the different certifications or membership on the different automotive service associations. As a car owner and consumer, you should familiarize yourself with these logos to know what they mean to you as a customer.
Look for our On Call Guy logo in the listings
What do the different logos in their listings mean to you? When a shop owner and their staff are members of any of the major Automotive Service Associations such as the ones featured below, they are expected to operate by a certain code of ethics, which gives you the peace of mind to know that you are dealing with professionals that take pride on their trade.
When an Automotive Technician becomes certified by ASE (Automotive Service Excellence), he or she has to pass continuous and strict testing as to their knowledge and experience. However in many instances, factory training obtained while working at a car dealer, and/or the years of experience with a particular brand or specialty, surpasses any accreditation needed.
ASE tests and certifies automotive professionals in all major technical areas of repair and service. With nearly 400,000 currently certified professionals, the ASE program is national in scope and has industry-wide acceptance and recognition. ASE-certified professionals can be found at every type of repair facility, from dealerships, service stations, and franchises to parts stores, independent garages, and even municipal fleets.
How Certification Works
About 100,000 technicians sit for ASE tests each May and November at over 750 locations. Technicians who pass at least one exam and fulfill the two-year work experience requirement become ASE-certified. Those who pass a battery of exams (and fulfill the experience requirement) earn Master Technician status. The tests, developed by industry experts with oversight from ASE's own in-house pros, are administered by ACT, the same group known for its college entrance exams.
There are specialty exams covering all major areas of repair. There are eight tests for auto technicians alone: Engine Repair, Engine Performance, Electrical/Electronic Systems, Brakes, Heating and Air Conditioning, Suspension and Steering, Manual Drive Train and Axles, and Automatic Transmissions. (There are also exams for collision repair technicians, engine machinists, parts specialists, and others.)
This partial information was obtained from the official ASE website, we encourage you to visit their site to realize Why You Should Look for an ASE-Certified Technician
Some suggestions to follow when looking for a repair facility:
- Don't wait for a break down or emergency to start looking for a repair facility.
- Ask friends, co-workers or relatives for recommendations.
- Search in Google Maps for shops around your area and read the Reviews posted.
- Look for other consumer review sites, such as Yelp.com – InsiderPages.com and read the corresponding reviews
- Look for a clean, well-organized facility. Our directory offers you a virtual tour, through pictures of each facility, for the shops advertising with us.
- Look around in their parking lot for vehicles comparable to your car brand. Stay away if you see too many cars collecting dust outside.
- First impressions can tell you a lot; look for courteous staff welcoming you to their shop.
- Ask questions and if not satisfied with the answers, press for more detailed answers.
- Look for signs showing labor rates, diagnostic fees, guarantees, and acceptable methods of payment.
- Look for certifications, licenses, and training certificates. Most professional shops display them on their waiting area or front desk.
- Ask if their technicians are certified by ASE
- Ask if the repair facility specializes, or if it usually handles your car brand, or type of repair work.
- Above all, feel comfortable with the way you are being treated and the answers you get. If you are not satisfied, don’t hesitate to take your business somewhere else.
- If you are satisfied with the facility, after 2 or 3 visits, reward them with positive reviews. This will make you a VIP on their records.
- If you have a complaint that has not been resolved to your full satisfaction, contact your local Consumer Affairs Division.