Auto repair and service shops' directory

A Directory of Auto Repair Service Shops near you! An Intelligent way to choose your next auto repair service shop or mechanic. Take a virtual tour of their shops, read all about their years of experience, areas of expertise, professional certifications, years in business, etc.

A Directory of Auto Repair Service Shops near you!

 

On Call Auto Service Guidelines

What guidelines do we use to place our OC Guy logo next to a shop's listing?

If you read our Company Info section, then you have realized by now that we have been in the automotive business long enough to be able to judge what a well managed, honest, and professional automotive shop operation should be.

Above all and foremost, customer service is at the top of our list. We all become Entrepreneurs or Business People with the purpose of making a profit for whatever services we offer. If in the process, we manage to keep people coming back to us, then we have succeeded in the marketing, as well as the customer service aspect of the equation.

Your local independent shop owner knows that in order to succeed in business, he has to be a part of the community. He knows that people in his community are going to be the key to his or her success by spreading the "good word", about his or her business practices. Word of mouth, as we all know, is a very powerful tool. In providing a much needed service for the community and at the same time showing EMPATHY and UNDERSTANDING for his or her customers' needs, they become the "place to go" whenever you have car trouble. After all, they don't have to answer to any Corporate mandates, they make their own decisions as to what good business practices are.

Therefore, shops carrying our On Call Guy logo on the listing are shops that have been established in the community for a few years and have built a reputation for sound business practices. How do we determine that? On evaluating their facility, we check for the proper equipment, cleanliness and we observe how they interact with their customers. We ask around, regarding their reputation. If in doubt, we request for ten customer's phone numbers to call and check on their level of satisfaction with the service they provide. Additionally, we check for certifications and accredit credentials. When a shop owner or their technicians obtain certification by ASE (Automotive Service Excellence, please click on the top left side logo for more information), he or she has to pass continuous and strict testing as to their knowledge and experience.

Additionally, when a shop owner is a member of any of the Major Professional Automotive Service Associations (whose logos are displayed below), they have to live by a certain code of ethics agreed by all the members and the respective association. Or , as it is the case with AAA (American Automobile Association, in order to become an Approved Auto Repair (AAR) facility they are carefully screened and monitored to assure the shop meets their tough standards and criteria.

If they claim to specialize on specific brands of cars, we ask for proof of training on those brands. Most car brand specialists have received factory training while working for local car dealers that sell those brands and have Master Technician certifications from the factories.

You are welcome to click on any the logos below to learn what they mean to you as a customer
AAA Approved car repair shops

Automotive Service Association

Automotive Service Councils of California
ASE Automotive Service Excellence Blue Seal
Automatic Transmission Rebuilders Assoc.
Natl. Inst for Automotive Service Excellence

Above all, our main concern is to provide you, the car owner, with a Directory of Professional Shop Owners that have the knowledge and years of experience and will strive to keep you as a customer for years to come.

If you have any questions regarding our guidelines please call us at (949) 481-5734 or email us at info@ocautoservice.com

 

Disclaimer

Although On Call Auto Service makes every possible effort to evaluate a repair facility to make sure they meet our guidelines, and before adding our On Call Guy logo to it's listing.

It must be clear that we have no control over their operation or business practices and we are not responsible for their actions.

OCAutoService.com is not affiliated with any of the shops featured on it's site, it only acts as a reference Directory for car owners and an advertising source for the shops to advertise their services.

Shops having a web site with us to display their services pay a fee to On Call Auto Service for their advertising.

If you need auto repair and car services you can also check our Auto Repair directory in the following cities:
Auto repair Los Angeles
Auto repair Orange County
Auto repair Ventura
Auto repair San Bernardino
Auto repair San Diego
Auto repair Riverside
Auto repair San Joaquin
         

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Copyright© ocautoservice.com - On Call Auto Service 2000-2009 All Logos®, Trademarks™ and Copyrights© are property of their respective owners. All car pictures displayed are for the sole purpose of depicting the type of car the shop specializes on and they were obtained from public domain. All the car repair and auto service shops featured in OCAutoService.com are independently owned by their respective owners and have no affiliation of any kind with the car manufacturers. OCAutoService.com has no affiliation of any kind with the independent shops featured on it's site, therefore, we don't have any control over their operation and are not responsible for their actions. If you have any questions or suggestions please e-mail us at: info@ocautoservice.com Site designed by ECommNow For marketing - advertising information please log on to ECommNow